Increase customer retention rate
Lets talk retentionIt’s much cheaper to make sales to existing customers, in fact statistics show that it’s six times easier andcheaper to make sales to existing customers than it is to new customers.What are you doing to delight your customers and make them want to return to you?Do you know what it is your customers want?What is your current communication strategy with your customers?What's your current…
Continue ReadingRecap of Xerocon Brisbane 2019
Recap of Xercon Brisbane 2019 by Justine TillackXerocon Brisbane 2019 was my second Xerocon that I have attended.After my first in 2018 I had high expectations.But I think I was slightly euphoric on my first trip, being my first 3 days away from my children in 4 years.This year I went hoping to be more confident in who I am and what I do, talk to App partners to seek information for my clients, and…
Continue ReadingHow Debtor days can impact your cash flow
Where are you now?The best place to start is understanding what your debtor days are currently then sit back and have a think about your cash flow situation, do you always have enough cash to make payments and wages on time?Calculating your debtor daysThe key things we need to know before we work out the debtordays are total sales for the month, closing debtor balance, how many days were in the month.So,…
Continue ReadingTechnology Saves the Day
Specialised appsThe App market place can be overwhelming. There are loads of options out there all promoting different features and functions. One app we have experienced great success with with CHASER, a UK based automated debtor management system. We really like the easy to read dash board and the consolidation of emails in the CRM maing it easy for anyone to pick up and know the status of a overdue…
Continue ReadingThe Art of Chasing Money
Tried and tested processFirst step is to confirm all debts are correct & confirm reason for non payment. Next, send the invoice with a personal note asking for payment or if there is any reason they haven’t paid, follow up after 2 days with a phone call.Schedule regular follow ups and find a mutually acceptable payment arrangement if the client can't pay up front. Ensure statements are sent promptly…
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